top of page
Abstract Shapes

HI,       I'M JENNY RAYGOZA

Screen Shot 2022-07-30 at 11.17.56 PM.png

I am a Senior User Experience Designer who strives to build elegant, engaging and innovative designs that are met by understanding business/technical objectives and constraints, and a deep understanding of the requirements of the users.

  • LinkedIn
jennyray_edited.jpg
Home

Design is a never ending process

Screen Shot 2022-07-03 at 10.49.03 PM.png
Screen Shot 2022-07-03 at 10.49.32 PM.png
Screen Shot 2022-07-03 at 10.48.40 PM.png

USAA: Salesforce

Change management
modernization

Led the design of a tool in Salesforce to meet regulatory compliance of change management and improve overall process of capturing and managing change efforts impacting the Bank Omnichannel environment.

My Work
Screen Shot 2022-07-27 at 10.10.54 PM.png

USAA: MSR Portal

Protecting Members' fund transactions

Enhancing the accuracy of Members' fund transactions for teller check requests and wire transfers to mitigate regulatory risks.

Mile Play main mockup.png

United Airlines: Mile Play

Personalized offers to increase
customer engagement & loyalty

A rewards earning program for MileagePlus members. Led the redesign of Mile Play across multiple digital platforms (Web, iOS/Android mobile, tablet) Redesign launched in June 2019.

Screen Shot 2022-07-26 at 3.36.14 PM.png
Screen Shot 2018-12-04 at 9.08.25 PM.png

Walgreens Boots Alliance

Prescription filling management

Designed a prescriptions filling application that gives Technicians the ability to systematically manage and prioritize their prescriptions filling workload.

The Home Depot: AutoCAD

AutoCAD main mockup.png

Store plan enhancements

Designed a web application tool for the AutoCAD software that gives The Home Depot Store Planners the ability to increase relative information on their store plans to improve their work process.

SERVICE/SKILLS

UX Strategy & Planning

UX Research

Wireframing & Prototyping

Collaboration

Planned design objectives to achieve measurable outcomes.

User-centered design approach to identify needs, goals, and behavioral patterns.

Iterative design technique to demonstrate concepts and gain design insights early.

Advocate of team collaboration to gain shared understanding and achieve measurable solutions

Skils
"Critical thinking is a skill severely lacking in UX. But, Jenny has always managed to keep the volume of that second voice loud in my head. As her lead, I have worked with her for the past year. She somehow manages to almost always perform a task before I even have the chance to inquire of it. She puts in the hours, is pleasant to work with (while also being candid and unafraid to express an opinion) and helps fill the gaps I often leave. It is rewarding to lead designers you know will, someday, surpass your own expertise. Jenny is one of those designers."

Chris Kiess

Principle UX Designer atWalgreens

Chris managed Jenny directly

Lacie.jpeg
"Jenny is one of my favorite coworkers to work with. She is excellent at communicating and collaborating with others. She listens to ideas, digests processes, and understands the needs of the UI and comes back with her thoughts and comments. Jenny is very creative and always works with the end user in mind. She is always willing to learn new things and has become a subject matter expert in the pharmacy world. I trust working with her and look forward to continue to collaborate on items in the future."

Lacie Murphy

Sr. Business Analyst at Walgreens

Lacie worked with Jenny on the same team

What People Say
Contact Me
Freelancer

GET IN TOUCH!

If you like my work and are interested in working with me, or, just want to chat about UX over coffee or tea, send me a message on LinkedIn!

bottom of page